Client Feedback
Aside from quantitative responses to our questions, we received numerous written comments concerning our customer service.
What our clients say
- Helpful
- Support staff that addresses problems quickly
- Very talented professionals
- A very valuable service resource
- Competent
- Easy to interact with
- Ethical
- Staff that is interested in your comments and suggestions
- Phone calls returned quickly
- Listens to the customer
- Close to its customers
- Willing to go the extra mile for its customers
- Efficient
Quantitatively
- Over 95% are satisfied with our support team
- 99% state that JBA representatives presented JBA accurately: They deliver on what they sell.
- Overall 97% of JBA customers said they would choose JBA again.
Top areas of satisfaction for JBA (scoring above 70%):
- Responsiveness
- Professionalism
- Understanding of environment
- Availability of technical staff when needed
- Responsive to critical & urgent requests
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Where allowed, JBA conducts annual satisfaction surveys with contacting three distinct consumer groups:
Executives, Managers and End Users.
By reaching beyond the hiring manager we felt we could obtain a broader view of how well we were performing not just within the engagement, but also within the enterprise.
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